Last updated: May 2026 · Southeast Waste Solutions, Folkestone, Kent
1. Who we are
Southeast Waste Solutions is a licensed waste removal company operating in Folkestone and across East Kent. We are the data controller for any personal information you provide to us.
You can contact us at:
Email: contact@southeastwastesolutions.co.uk
Phone: 07386 330318
2. What information we collect
We may collect and process the following personal data:
- Contact details: name, phone number and email address when you request a quote or get in touch
- Address information: the collection address you provide when booking a job
- Communications: records of any messages, emails or enquiries you send us
- Usage data: anonymous data about how you use our website, collected via Google Tag Manager and associated analytics tools (see section 6)
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Arrange and carry out waste collection jobs
- Issue invoices and process payments
- Comply with our legal obligations as a licensed waste carrier (including waste transfer note requirements)
- Improve our website and services
- Contact you about your job or follow up after a completed collection
4. Our lawful basis for processing
We process your personal data on the following legal grounds under UK GDPR:
- Contract: to fulfil a job you have booked or are enquiring about
- Legal obligation: to comply with our duties as an Environment Agency registered waste carrier
- Legitimate interests: to operate and improve our business, provided this does not override your rights
- Consent: where we ask for your agreement before contacting you for marketing purposes
5. How long we keep your data
We retain personal data only for as long as necessary:
- Enquiry and quote records: up to 12 months if no job is booked
- Customer and job records: up to 6 years for accounting and legal compliance purposes
- Waste transfer notes: minimum 2 years, as required by the Environmental Protection Act 1990
6. Cookies and analytics
Our website uses Google Tag Manager to load analytics and marketing tools, which may set cookies on your device. These help us understand how visitors use our site so we can improve it.
The tools we currently use include:
- Google Analytics: anonymous website traffic analysis
- Google Tag Manager: to manage our tracking scripts in one place
These tools may collect your IP address, browser type, pages visited and time spent on our site. This data is anonymised where possible and is not used to identify you personally.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
7. Sharing your information
We do not sell or rent your personal data to third parties. We may share information with:
- Payment processors: to handle transactions securely
- Regulatory bodies: such as the Environment Agency, where required by law
- Service providers: such as Google (analytics), who process data on our behalf under appropriate data processing agreements
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Erase your data where there is no legitimate reason for us to keep it
- Restrict or object to how we process your data
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent at any time where consent is our lawful basis
To exercise any of these rights, please contact us using the details in section 1. We will respond within 30 days.
9. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
We would appreciate the chance to resolve any issue directly before you approach the ICO, so please contact us first if possible.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.